Lawyers for David Dao, the Kentucky man who was violently removed from a flight for refusing to give up his seat earlier this month, said Thursday that they have reached a confidential settlement with United Airlines.
The agreement comes on the same day that United released the results of an internal investigation that found several mistakes were made before, during and after Dao was dragged off the April 9 flight, including calling in law enforcement to resolve an incident that was neither a safety nor security issue. The horrifying scene was caught on video and viewed by millions of people worldwide.
In its report, United says it had allowed internal policies to distract from the need to treat passengers with dignity and respect, and it outlines what the company intends to do to prevent a repeat of the incident.
Chicago Department of Aviation officers, who have “historically been effective in getting customers to voluntarily comply,” then arrived on the scene, the report said. They, too, were unsuccessful in persuading Dao to leave.